FAQs

🛍️ Order Processing & Shipping

At Conveel, every order is handled with intention and care — from the moment it’s placed to the moment it reaches your doorstep. Our goal is to make your shopping journey seamless, reliable, and truly stress-free.

⏱️ Processing Time

Each order is carefully inspected, packed, and prepared before it leaves our facility.
Please allow 3–5 business days for processing.

During peak seasons or high-demand periods, processing may take slightly longer — but we’ll always prioritize accuracy and quality.

🚚 Estimated Delivery Times

United States

Shipped via USPS or FedEx.
Estimated delivery: 15–20 business days after processing.

International Orders

Delivery timelines vary by region.
Most orders arrive within 15–30 business days, depending on shipping distance and customs clearance.

⚠️ Possible Delays

We always aim for timely delivery, but unexpected factors may occasionally affect transit times, including:

• Public holidays

• Customs checks

• Weather conditions

• Global logistics delays

If delays occur, we truly appreciate your patience — and we’ll keep you informed throughout the process.

🔍 Track Your Order

Once your order ships, you’ll receive a tracking number via email.
You can check your delivery status anytime through our Track Your Order page.

❌ Order Changes & Cancellations

Need to make changes?
You can modify or cancel your order within 24 hours of purchase at no extra cost.

Please email us at conveel@gmail.com with the subject:
“Cancel My Order”

🏡 Address Corrections

If you entered the wrong address, reach out within 24 hours and we’ll update it before the order ships.
Once your package is dispatched, we can’t make further adjustments.

📦 Delivery Attempts

Couriers typically attempt delivery twice.
If both attempts fail, the package may be returned to us.
In such cases, our team will contact you to arrange a new delivery plan.

💔 Damaged or Faulty Items

We take pride in ensuring every Astravine order is packaged securely.
If your item arrives damaged or defective, please email us at conveel@gmail.com with:

• Your order number

• A clear photo of the issue

We’ll send a replacement right away, free of charge.

💬 Need Support?

Our friendly customer care team is always here to help.
If you have any questions about your order, delivery, or product, email us anytime at conveel@gmail.com.